Shopping guide

Notice to customers:

Precautions for shopping, in order to ensure your rights and interests, ordering is deemed as 100% agreement to the following transaction details:

1. Agree to the price and confirm the product specifications before purchasing. Please read the website rules, product description and price carefully before purchasing. If you are unclear, please use "General Inquiry" or email to inquire about details. Once the buyer orders , Do not accept returns or exchanges for reasons such as buying wrong or not meeting expectations.

2. Check the product After receiving the product, you should open it for inspection as soon as possible. If you find a problem product, please use "General Inquiry" or email to contact us to understand the situation as soon as possible so that the problem can be dealt with as soon as possible.

3. Order of delivery The order of delivery will be made according to the time of placing the order. After we receive the order and reconcile the account, we will prepare and ship the goods one after another. In Hong Kong, it takes about 3-5 working days to arrange delivery (the delivery time is calculated from the completion of payment).

4. Commodities in stock/pre-order The website purchases spot goods + pre-orders. If the spot goods are allocated, you need to wait for a certain number of additional days to add them. Magic Me Time does not accept urgent shipments. If the goods are really out of stock, or the waiting time for the ship arrives at the port is too long, Please be considerate and assist us to cancel the order or replace other products.

5. Color difference problem The color of the product is based on the actual product.

payment method:

All product prices on the website are calculated in Hong Kong dollars.

Secure Online Payments All transaction operations and services in our online store are provided by certified merchant online payment service providers.

Commodity Prices Site product prices are subject to change without notice.

Shipping Arrangement:

Magic Me Time uses the SF Express platform for delivery.

S.F. Express – Self-Pickup Service Pick-up Points: At present, customers can choose from SF Express Stations, SF Service Centers, and SF Smart Lockers.
Shipping fee: Pay directly to SF Express when the customer picks up the goods in the form of "pay on delivery", and the shipping fee will not be displayed on the order.
Please contact SF Express for details of charges.

S.F. Express – Courier Service Customers can request the product to be delivered to a designated address, and the service fee may be higher than that of self-pickup service.

Shipping fee: Pay directly to SF Express or collect it at its partner convenience store in the form of "pay on delivery" when the customer picks up the goods. The shipping fee will not be displayed on the order.
Please contact SF Express for details of charges.

All goods purchased from Magic Me Time will be checked by a special person before the order is delivered to ensure that the goods are of good quality. However, it is difficult to guarantee whether the delivery process will be damaged by collision. If you find non-human damage after receiving the goods, please contact our customer service department immediately.

7-day goods return and exchange service:

Magic Me Time provides a "7-day return and exchange shopping guarantee" (excluding ""non-returnable products""), so that you can shop without worries.

Return policy:
1. For unopened regular-priced items purchased through official channels (including the official website), you can enjoy the return service within 7 days based on the delivery record.
2. All items can only be exchanged once.
3. If you want to replace, you must first provide the original document and the date of signing the goods.
4. Once the goods are sold, no refunds will be accepted.

Non-returnable products:
5. The delivery period of the goods exceeds 7 days.
6. The product has been opened or used.
7. The goods have not been kept in good packaging, have been vandalized, damaged or incomplete.
8. Discounted products, sale products, free gifts or trial gifts.

Return Arrangement:
9. It takes about 7 working days to process the return procedure (calculated from the date of receipt of the return), and the customer service department will notify the customer of the details.
10. If the product item or quantity does not match the order, please contact our customer service department on the day you receive the product.
11. In case of any dispute, Magic Me Time reserves the right of final decision.
12. Magic Me Time reserves the right to change the terms and conditions of the website without prior notice.